END-TO-END SERVICES FOR MNOS AND MVNOS

Support and managed services for your WTL solutions

We partner with you to offer a range of flexible support and managed service packages to help you realise the full value of our solutions – and to ensure outstanding network and service performance.

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Interview with Satya Mekala, CEO of WTL at MVNO Nation

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Supporting MNOs and MVNOs through the solution lifecycle

Trusted solutions and services for MNOs and MVNOs

Our solutions deliver the performance you need, backed by our range of service options. WTL’s deep network expertise ensures our solutions are correctly dimensioned, provide carrier-grade resilience and offer the optimum growth path.

Support Services

L2 and L3 advanced support

Our team can offer advanced troubleshooting and Root Cause Analysis services, round-the-clock to support essential operations and service obligations.

Training and updates

Professional, hands-on training and detailed knowledge and insight transfer help you make the most of your WTL solutions, while managed delivery and deployment of new updates is accomplished in-line with your release procedures and network governance policies.

NOC Monitoring

24x7, real-time tracking

Our NOC Monitoring service gives you 24x7 alarm monitoring with full reporting, so you can track and enforce SLAs and deliver for your customers.

KPI tracking

We track your agreed KPIs and manage alarms and incidents with clear escalation paths. Reports show adherence to KPIs, backed by detailed governance and regular meetings and reviews with your team to ensure alignment with network and business objectives.

MVNO Consulting

Launch and grow with expert support

WTL’s experts can assist you with the technical realisation of your MVNO ambitions – from planning and execution to interconnection and compliance.

Migration and evolution

If you need to migrate from legacy or EoL solutions, we can advise the best pathway to ensure seamless service delivery. As you add capabilities, WTL can define and execute your optimal interconnection and roaming setup, giving you enhanced control.

Managed Services

Run and operate your network as a service

WTL can manage your network operations with our world-class team delivering agile performance monitoring and optimisation.

SLA-driven delivery

We deliver to meet your requirements, with continuous reporting and improvement to manage operations efficiently and effectively – so you can focus on building differentiation and service excellence. We work hand-in-hand with your team to deliver your goals.

Global operators depend on WTL

Next generation core network and access solutions – cloud-native, containerised and carrier-grade.

70+

Countries

Truly global solution delivery

100+

networks

Solving connectivity challenges

30

years

Partnering mobile innovators

Service and operational support for MNOs and MVNOs

Delivering the highest levels of operational performance

Our team is committed to ensuring that you make the most of your investments in our solutions, covering everything from routine queries to mission critical support – 24x7.

End-to-end solutions

We can help you with the complete lifecycle of our solutions, from design and planning, to deployment, operations and support.

Flexible engagement models

Choose the right model to suit your business – from OPEX-based delivery to fully-managed services and consulting.

Multi-vendor expertise

Our team has deep experience of integrating and interconnecting our solutions with other leading platforms.

Scalable and adaptable

Our solutions scale to support the performance you need, with elasticity to enable growth – and the flexibility to adapt to different situations.

SLA-backed

Our support plans are backed by clearly defined SLAs, giving you assurance across your KPIs and network performance expectations.

Deployment and commissioning

WTL will deliver a fully functioning solution, with configuration and integration of all elements, backed by test and validation for accurate commissioning.

How do we help you optimise operations?

FAQs

Find out how our expert team collaborates to support your network and operations – and your evolution to meet new requirements. If you still can’t find what you are looking for, get in touch – and we’ll be glad to answer your query.

Can you design a custom package for our business?

Yes, we can tailor our solutions to meet your requirements and operational needs. We can design a package that delivers the services you want.

We’re building an MVNO. Can you advise on the correct technical capabilities?

Of course. We will make sure you have only what you need, according to the demands of the service portfolio you intend to offer.

We need to replace some legacy solutions. Can you help our migration to the new platforms?

Absolutely. We help operators resolve these challenges all the time – so we know how to achieve migrations without disruption and that deliver, not just from day one but with a fully-supported evolution path.

We have customers with demanding SLAs. Can you help us to deliver them?

Yes, our team will ensure that your WTL solutions are optimised for the performance goals to which you need to adhere – and can provide reporting to demonstrate compliance.

Can you help us to plan our network evolution?

We can help you define the architecture you need, for all mobile generations – 5G, 4G, 3G and 2G. We also help with dimensioning, resilience planning and designing scalability into your networks – as well as the interconnection and signalling you need.

Will you handle network integration and validation testing?

Yes, we can support the configuration and integration of all our network solutions, backed by a validation plan that ensures smooth delivering and commissioning. You get a fully operational network, according to agreed goals and requirements.