The client offers call centre services for the French speaking market. Customers include one of the leading French clothing catalogues. To take advantage of lower wage costs and other reduced overheads, part of the business is located in Tunisia. Unfortunately this business had become a victim of its own success – rapid growth had used up all the available telecoms capacity. Upgrading would be difficult and costly.

The existing system used a 128Kb international leased line from France Telecom. Using standard TDM equipment this allowed only a handful of seats to be used in the Call Centre. With greater capacity the client also wanted control the number of calls that each of their customers was using at any one time.